Frequently
asked questions.

Yes! We offer free shipping on all orders within the United States. No minimum order required.

Orders are processed within 1–3 business days and delivered within 2–5 business days after shipment.

Currently we ship within the United States only. International shipping is coming soon.

Once your order ships, you'll receive a confirmation email with a tracking number. Allow 1–2 business days for tracking to update.

Yes. Many pieces in our collection are handcrafted using traditional methods passed down through generations — hammered copper, unglazed clay, and hand-thrown ceramics. Each product listing specifies whether it is handmade..

Because our products are handmade, slight variations in color, texture, or finish may occur. This is part of their beauty and authenticity.

Yes. Our copper pieces are crafted for culinary use and are food-safe. We recommend hand washing only.

Hand wash with warm soapy water. Avoid dishwashers. To restore shine, rub with a mixture of lemon juice and salt, then rinse thoroughly.

We accept returns within 30 days of delivery. Items must be unused and in original condition.

Return shipping costs are the responsibility of the customer.

Please contact us at support@rootsware.com within 7 days of delivery with a photo of the damage. We'll make it right.

We are based in Fort Lee, New Jersey, United States.

Our products are sourced from skilled artisans using centuries-old crafting traditions.

Email us at hello@rootsware.com or use the contact form on our Contact page. We respond within 1–2 business days.